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Terms and Conditions
for Primavera Publishing

 

“Website” refers to all online information found on Primavera Publishing’ website pages.

“Customer,” “You,” or “Yours” refers to you and/or any individual placing an order on your behalf with Primavera Publishing.

“Company,” “We,” or “Our” refers to Primavera Publishing.

“Product” refers to all services and goods offered by Primavera Publishing to the Customer in accordance with their Order.

“Order” refers to a request placed by the Customer, either by telephone or email, to acquire services or products fromPrimavera Publishing. Payments made through credit cards, debit cards, wire transfers, or PayPal are required to finalize orders. 

Primavera Publishing offers a range of services, including book writing, editing, publishing, marketing, and design. Specific details of each service are outlined in your order agreement.

Depending on the package you select, revisions may be included. Customers can request unlimited free revisions, provided that the requirements align with the initial order details. If there are any changes to the order requirements, a fee may be charged.

Depending on the package selected, revisions may be included.
Customers can request unlimited free revisions, provided the requirements align with the initial order details.
If there are changes to the original order requirements, an additional fee may apply.

Please note that we do not offer refunds or exchanges for change of mind. We encourage you to review your order carefully before completing your purchase.

Customers may request a refund if project errors occur due to mistakes in the requirement analysis phase.

Unlimited revisions and team changes (up to three times) are offered to resolve such issues.

Late Delivery

The standard turnaround time for deliverables is 10-15 business days.
If three late delivery attempts are made due to the company’s fault, a refund may be processed.

Inform your project manager about your concerns and reason for requesting a refund.

If your project manager is unavailable, contact customer service at  +1 (832) 742-4135.

Alternatively, email your request to  info@primaverapublishing.com.

Refunds can only be claimed before the project is completed.

Requests filed after project completion will be reviewed based on approvals and prior communications.

Refunds will not be issued for minor issues, such as grammatical errors, typing mistakes, or word count discrepancies. Instead, partial refunds or discounts for future purchases may be offered.

By placing an order, you confirm that you have the necessary rights, licenses, and permissions for any content provided. Primavera Publishing will not be liable for any intellectual property infringement arising from the Customer’s materials.

Primavera Publishing treats all customer-provided information as confidential and will not disclose it to third parties without prior consent, except where required by law.

Primavera Publishing is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services. We do not guarantee the accuracy, reliability, or completeness of the information provided.

These terms and conditions are governed by the laws of the State of New York, without regard to conflict-of-law principles. Any disputes arising from or relating to these terms will be subject to the exclusive jurisdiction of the courts in the State of New York.

Primavera Publishing reserves the right to update these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services signifies your acceptance of the updated terms.